Terms, Conditions and Cancellation Policy

Please ensure that you have read, understood and agree to the Terms and Conditions.

Completing a booking for any course, workshop or class forms a contract with Endfield Farm Pottery,
Payments must be made in advance , in full, at the time of booking. A place will not be reserved until payment is received.
We currently accept secure payments via PayPal via our third party payment software Bookwhen.
Cancellation Policy
Course Cancellation: If you are unable to attend, please let us know as soon as possible.
If we have at least 14 days notice prior to the course/workshop start date, it is possible to transfer your course fee to another course.
Course fees are non-refundable. No refunds can be made to those who fail to attend a course/workshop in full or in part.
Cancellation by us: In the unlikely event of us needing to cancel a workshop or class session, we will give as much notice as possible and will offer you a place on an alternative workshop/session.
If this is not suitable for any reason then we will provide you with either a gift voucher or refund.
Please note that we cannot accept responsibility for any other 3rd party costs or expenses you may have incurred in relation to the original booking.
Late Attendance
Attendees arriving late to any class, course session or workshop will be admitted at the discretion of the Tutor. Where this is deemed to be disruptive to other students or unlikely for the attendee to make up time, admittance will be refused.
This will be deemed as a late cancellation and will be non refundable.
All attendees at Endfield Farm Pottery will be given comprehensive Health and Safety instructions. You must read and agree to adhere to the policy. This is for the health and well-being of course participants, Staff and Tutors. You will be only allowed access to the tools and products made available to you by your Tutor, which will be selected for the nature of the processes involved. You will not be permitted to use any other products, clays, glazes or tools which are not supplied by or approved by Endfield Farm Pottery. Failure to observe the guidelines will result in immediate termination of Participation and you will be asked to leave.
No refund shall be granted in this event.
Finished work will be left at the studio for the final process of Kiln firing. You will be advised on timescale and dates for collection of your work.
Your work will be cared for by experienced staff. However due to the nature of the Ceramic process , there is always a risk of technical failure or breakages in the kiln. We cannot be held accountable in this circumstance.
All materials are selected to suit the process applicable to each class/workshop/course. The classes are for leisure and learning and work is generally produced for occasional use or for decorative purposes. Endfield Farm Pottery accepts no responsibility for failure of work if it is sold after collection by class participants.
Any work left uncollected 2mths from collection date advised, will sadly be disposed of. You may request for your work to be packaged and posted to you, at your expense , if you travelled from further afield to participate in a class, workshop or course.
We price our classes / workshops and courses appropriately , based on the materials and processes implemented to create the finished piece/s of work. (included Kiln Firing)
Ceramics can be a costly process , therefore an extra charge may apply if you choose an option to use / fire more clay than the amount specified by the Tutor of the class/ workshop / course. You will be advised of this at the time.
We at Endfield Farm Pottery are dedicated to our Zero Tolerance policy.
Any person deemed to be causing offence or nuisance , being abusive or making threats will be asked to leave and their participation terminated immediately.
Any person thought to be under the influence of drugs or alcohol will not be permitted to participate and will be asked to leave.
No refund will be made in these circumstances.
Any dispute arising out of or in connection with the Terms and Conditions set out herewith shall be settled by the English court of law.